Privacy Policy

1. Information We Collect

We collect information that you choose to provide to us. We do not require you to submit personal information in order to browse our website. Information you may voluntarily provide includes:

• Contact details — your name, phone number, and email address.
• Property and project details — the town or service area where the work would take place, the type of exterior service you are interested in, and other details you share so we can prepare an estimate.
• Messages and correspondence — the content of the messages, questions, requests, and any other information you send us through a form, by email, by phone, or by text message.
• Scheduling information — dates, times, and preferences related to appointments or service visits.
• Consent records — a record of the permissions you give us, such as opting in to receive text messages, including the date and method of that opt-in.

We may also receive limited technical information automatically when you visit our website, as described in the Cookies & Website Technology section below.

Please do not send us sensitive information such as financial account numbers, government identification numbers, or health information. We do not request this information through our website.

2. How We Use Information

We use the information you provide to operate our business and to respond to you. Specifically, we may use it to:

• Respond to your inquiries, questions, and requests.
• Provide estimates or the services you have requested.
• Communicate with you about appointments, scheduling, and the status of your services.
• Provide customer service, follow up after a job, and resolve any issues.
• Send marketing or promotional communications where you have provided the appropriate consent for that type of communication.
• Maintain our records, including records of your communication preferences and consent.
• Comply with applicable law and enforce our Terms & Conditions.

3. SMS Communications

By opting in to SMS communications, you agree to receive text messages from Zenoni Property Services at the mobile number you provided. Opting in is always your choice, and you can stop receiving messages at any time.

Messages we send may include customer service communications, responses to your inquiries, estimate information, appointment confirmations and reminders, follow-ups after a service, and promotional or marketing messages where you have provided consent for marketing communications.

How we handle your SMS consent and mobile number

SMS consent and the phone numbers collected for SMS purposes will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Information, including your mobile number, may still be shared with service providers — such as our messaging platform and telecommunications carriers — when necessary to deliver the communications you have requested or to operate the service. These providers are permitted to use the information only to perform services for us, subject to appropriate privacy protections.

Opting out

You may opt out of text messages at any time by replying STOP to any message you receive from us. After you send a STOP request, you may receive a confirmation message, and you will no longer receive SMS messages from us unless you opt in again. Opting out of text messages does not prevent you from contacting us, or us from contacting you, by phone or email where appropriate.

If you need help, reply HELP to any message, or reach us using the contact details in the Contact Us section. Additional SMS terms are described in our Terms & Conditions.

4. How Information May Be Shared

We do not sell or rent your personal information. We may share information in the following limited circumstances:

• Service providers. With companies that perform services on our behalf — for example, website hosting, form and lead management, email delivery, and text messaging platforms — only as needed to provide those services and subject to appropriate privacy protections.
• Legal requirements. When we believe in good faith that disclosure is required by law, regulation, legal process, or a governmental request.
• Protection of rights. When necessary to investigate, prevent, or respond to suspected fraud, security issues, or violations of our Terms & Conditions, or to protect the rights, property, or safety of our customers, our team, or the public.
• Business transfers. In connection with a merger, acquisition, or sale of all or part of our business, in which case information may be transferred as a business asset.
• With your direction. When you ask us to share information or otherwise consent to the disclosure.

As stated above, SMS consent and phone numbers collected for SMS purposes are never shared with third parties or affiliates for their own marketing or promotional purposes.

5. Cookies & Website Technology

Our website may use cookies or similar technologies, and our hosting and analytics providers may automatically record standard technical information such as your browser type, device type, approximate region, referring page, and the pages you view. This information is used to keep the website working correctly and to understand general usage patterns.

Most web browsers let you refuse or delete cookies through their settings. Our website does not require cookies in order to display its content, though disabling them may affect how some third-party features, such as embedded maps, behave.

6. Data Security

We take reasonable steps to protect the information you share with us against loss, misuse, and unauthorized access. However, no method of transmitting or storing information over the internet or by mobile network is completely secure, and we cannot guarantee absolute security. You share information with us at your own discretion.

We keep the information you provide for as long as reasonably necessary to respond to you, provide services, maintain records of consent and communication preferences, and meet legal or accounting obligations.

7. Third-Party Services

Our website may include content or features provided by third parties, such as embedded maps and hosted fonts, and we use third-party providers to host our site and to manage our forms, email, and text messaging. These third parties may collect information in accordance with their own privacy policies, which we do not control.

Our website may also link to other websites. We are not responsible for the privacy practices or content of any website we do not operate. We encourage you to review the privacy policy of any site you visit.

8. Your Choices

You control how you hear from us:

• Text messages. Reply STOP to any message from us to unsubscribe, or reply HELP for assistance.
• Email. Use the unsubscribe link in a marketing email, or contact us and ask to be removed from our marketing list.
• Phone. Tell us during any call that you would prefer not to receive further calls.
• Access, correction, and deletion. You may contact us to ask what information we hold about you, to correct it, or to request that we delete it. We will respond to reasonable requests consistent with applicable law and our record-keeping obligations.

Marketing consent is optional. Declining marketing communications will not prevent us from providing an estimate or performing services you have requested, and we may still send you non-marketing messages about work already in progress.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page and post the updated policy here. Your continued use of our website or continued communication with us after an update means you accept the revised policy. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, your information, or your communication preferences, please contact Zenoni Property Services:

• Phone: 201-209-8623
• Email: jackzenoni4@gmail.com
• Service area: Northern New Jersey

This Privacy Policy should be read together with our Terms & Conditions.